FCR is always your "First Choice" in the recovery industry. We approach the entire act of repossession from a different prospective, we are Professional Recovery Agents. Middle of the night, snatch and grab repossessors are dangerous and their actions have landed many lenders in court. Never forget that across this country courts have ruled that the lien holder is responsible for the actions of their hired repossession company, regardless of a Hold Harmless Agreement.
You have worked hard to establish your good name in the financial community. FCR will always protect your hard work and the good name you have established. Our Continuing Education Programs for both office and field staff allows us to provide you with four very important advantages:
* Unsurpassed industry knowledge. * The highest caliber of employee in the industry. * The best face possible in a very difficult situation. * A reduction in charged off accounts.
These are just a few of the reasons to choose FCR the "First" time. Our employees act as an additional insurance policy to keep you and your client out of a court room.
From the beginning FCR has followed three simple statements:
• Treat customers with respect.
You are hiring First Credit to perform the most invasive action allowed under the constitution of the United States without a court order. By treating the debtor with respect we are able to resolve this negative situation quickly,and most of the time with the debtors complete cooperation.
• Always remember that FCR employees carry your image on their shoulders and that image must be protected.
The customer will not say that "FCR" repossessed their car, they will only say the "client" repossessed their car. For this reason FCR's agents must portray the image that you the client wishes to put forth.
• All employees shall stay ahead of the technology and education curve.
An educated and well-trained employee is the best person to carry out all three of these statements. Also, by doing this FCR is able to complete repossessions faster and more efficiently than other companies.
FCR was the first Pennsylvania repossession company to become C.A.R.S. certified. This certification program covers all aspects of federal and state security enforcement legislation and case law. To date fifteen states require C.A.R.S. certification for all repossessors. Also, FCR is WRECKMASTER CERTIFIED which provides our employees with professional training to properly secure any vehicle on a rollback or wheel lift.
These three statements have made FCR what it is today, Pennsylvania's Number 1 Repossession Company.